Retailers need to continuously engage, support and maintain customer relationships.  Customer service is often a key factor in the success for retailers, as is the ability to effectively respond to market demands and trends.  SoundConnect provides audio, web, and video conferencing solutions that enable real-time collaboration between stores, suppliers, warehouses, buyers, and sales teams, to improve customer service and supply management.

As you know, managing multiple store locations, supply and coordinating a highly dynamic workforce are not easy tasks.  Communications between headquarters and stores as well as store to store communications plays a critical role in determining the success of management.  SoundConnect’s enhanced collaboration and communication tools can turn your challenges into key differentiators in today’s highly competitive market.  

                                                                                                                                            SoundConnect’s Services for Retailers

• Reservationless Audio Conference—no reservations are required to use this always-on service, which is backed by the industry’s globally-deployed conferencing network.
• Productivity enhancing conferencing add-ons to easily schedule, join and manage your meetings.  Free conferencing add-ons include Outlook Plug-in, Mobile Assistant, and Call Manager.
• Web Conferencing enables retailers to deliver a powerful message by utilizing web conferencing visuals and high quality video.   SoundConnect’s browser-based web conferencing service makes scheduling, hosting, and joining meetings simple while providing the host with comprehensive features such as links with social media, multi-media sharing, and video conferencing.

• Remote Desktop & Application support -  improve IT productivity, decrease end user downtime, remotely support Point of Sale systems, and increase employee job satisfaction with remote access to trouble shoot systems and install new software/patches without the time & expense of travel.

• Webcasting expands your reach and improves your message.  For corporate communications, product launches, and investor relations announcements, SoundConnect Webcasting delivers high definition video, customized and branded interface, and a dedicated team to manage and support your event.

• Video Conferencing—arrange face-to-face meetings with employees, vendors and prospects, link cross-functional teams from around the world, interview candidates for open positions and do it all with no reservations using any video source using our next generation video conferencing Software-as-a-Service (SaaS) model.

• On-site video production—rely on our expertise to deliver high quality presentations around the globe with the latest video and multimedia technologies

• Training and development—increase your understanding of collaboration services with courseware that provides you with the knowledge and skills required to effectively utilize all services.

Mission Critical Applications

Headquarters to Store / Store to Store Communications
Timely communication is a key factor in improvements to employee productivity, store inventory checks, remote support, remote team meetings, last minute specials and new incentive programs.   Information such as inventory levels can be shared between a store and central warehouse.  Remote experts can be accessible for training or for technical support.  Companywide meetings can be help to disseminate daily incentive programs and goals can be shared and discussed.  Sales reports, benefit updates, organization announcements and any other information can be shared between locations for more sound decision making.

Supply Management
Improvement to profitability is gained through better inventory management as well as more accurate supply and demand forecasting.  SoundConnect’s real-time collaboration enables better forecasting, more timely inventory checks and balances, accurate tracking of shipping status and orders, and appropriate procurement.   The result is faster response to market with suppliers and vendors enabling faster response to market and consumer demands, upstream and downstream supply management, and better information available to improve customer satisfaction. 

Customer Service
In today’s market, companies with the most personal customer service programs attract and retain the market share.  SoundConnect’s collaboration solutions help bring retailers services, support and remote product expertise closer to the customer and facilitate enhanced training programs for employees to meet the needs of customers.  All of these benefits are gained at a fraction of the cost of traditional methods with better results.