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voiceprism

VoicePrism applies advanced voice analysis technology to create competitive advantage for Retailers in areas such as Human Resources, Market Research, Call Centers, and Fraud and Assurance.

We all know that there is an inherent disconnect between what people say and what they actually think or feel. Retailers are forced to risk significant dollars on information from what people say - especially where there is uncertainty (filing an insurance claim, purchase intent for new products, employee feedback, etc.). VoicePrism allows companies go directly to the thinking/feeling information itself, eliminating that disconnect, and allowing them to make better decisions and protect those dollars.

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Human Resources:
In Human Resources applications, it allows our clients to gather far greater insight into employees' and potential employees' thinking and emotions than ever before available. Typically, we work with companies who are frustrated with not being able to uncover what an employee is “really” thinking or feeling, concerned about making sure they keep and motivate their most productive employees, afraid they’re not attracting the best talent they can get or worried about how they can lower the high cost of unwanted employee turnover. VoicePrism provides a full toolkit of both standard and customized Workplace Experience solutions, including Employee Retention, Reduction-in-Force, and Workplace Stress Tools, Exit Interviews, or Pre-Employment Assessments.

Market Research:
For Market Research applications, we allow our clients to gather far greater insight into consumer’s thinking and emotions than ever before available. VoicePrism has crafted solutions that:
  • Provide the only existing measure of data reliability
  • Expose emotional dimensions of data never before available
  • Gives companies every single bit of information they are already getting today from their research

  • VoicePrism developed a proprietary quantitative research platform called Voice Insights. It is ideal for virtually any research application including New Product Development, Customer Retention, Ad/Communication Testing, Attitude and Usage, Customer Satisfaction, Opinion Polling, Segmentation Studies, State-of-the-Brand/ Competitor Studies, “Innovation Center” customer feedback capture, and more. Voice Insights is flexible enough to accommodate any survey type and requires virtually no training or ongoing maintenance.

    For qualitative research needs, VoicePrism provides Voice Research Analysis services. VoicePrism has a team of research and technology experts who work together to utilize powerful proprietary voice technologies on voice data to provide value-added consulting services for qualitative research projects including one-on-one interviews, small focus groups, or any recorded audio. Voice Research Analysis requires little or no client interaction with technology. Click to learn more about VoicePrism’s Market Research Solutions.

    Call Centers:
    VoicePrism also works with call centers who desire to improve customer service. We provide real-time alerts to supervisors when callers have stress or negative emotions and also detailed analyses of recorded calls for training and development.

    Fraud and Assurance:
    Within VoicePrism’s Fraud and Assurance business, we help insurance companies to reduce fraudulent payouts and focus investigation dollars by flagging claims with high risk for fraud. In partnership with Sample Secure, VoicePrism also provides Performance Verification services for tasks such as mystery shopping, in-store demonstrations, and merchandising activities.

    For additional information, visit VoicePrism, contact Retex Member Care or watch a quick 5 minute video:


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    Learn More by watching a quick video about VoicePrism:

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    VP workplace
    See Emotional Content Analysis results for yourself.
    Call 866-907-7082
    and take a
    5 minute sample survey.






    VP customer satisfaction
    See Emotional Content Analysis results for yourself.
    Call 866-933-6918
    and take a
    5 minute sample survey.
     

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