In Brief
Borello Supermercati sceglie Retex per una nuova frontiera della sicurezza nel punto vendita!
Business Need
Supermercati Borello is a leadingItalian supermarket chain known for product quality and customer care. With agrowing network of stores, the company needed to enhance control over SelfCheckOut areas to reduce shrinkage and streamline the checkout process,minimizing the need for staff intervention during checkout.
Retex Strategy
To meet these needs, Retex implemented Iconic SafeCheckOut—a computervision-based solution that monitors customer behavior at self-service tillsto ensure all items are properly scanned before being bagged.
The solution includes:
- Gesture Recognition Algorithm: an advanced AI model that analyzes customer gestures in real time to detect suspicious movements during the checkout process.
- Real-time Alerts: when a potentially suspicious gesture is detected, the system sends an alert to the store staff for immediate verification.
- Seamless Integration: the synergy between the scanner, computer vision cameras, and the Retex software enables precise and timely control, enhancing both security and the customer experience.
Results
The implementation significantly improved checkout efficiency andsecurity:
- Checkout time was reduced thanks to fewer blockages and manual checks
- Inventory losses were lowered due to better fraud prevention
- Staff intervention was minimized, allowing better resource allocation
6% intervention rate
€6-9daily ROI per 100 transactions
€3200-4500annual ROI per SCO (500 transactions per day)
